gtbet is open to players aged 18 or over who are physically in Bangladesh and can lawfully gamble under applicable local law; you hold one verified account, your documents are used for identity and payment checks, and you can set deposit limits or ask for self-exclusion at any time.
ELIGIBILITY CHECK
Check Age, Location and Access Conditions
gtbet is built for adults in Bangladesh, and that single sentence carries most of our legal position. You must be 18 or older to open an account, deposit, bet or withdraw. If you are under 18, stop here — we close accounts that fail this check and return any balance to the verified owner. Access also depends on where you are.
We accept players who are physically in Bangladesh and who may lawfully gamble under applicable local law where they are located. Travel, or a network that places you outside Bangladesh, can pause betting until you are back. Rules on online betting differ by country, and it is your job to know the ones that apply to you. We do not treat this page as legal advice.
It explains how we run gtbet, not what the law says in every situation. Government notices, regulator announcements and tax rules can change without warning, so check official sources for the current position before you rely on anything you read here.
Where we find a mismatch — an underage sign-up, a duplicate identity, a network masking your location, a wallet that isn't yours — we hold the account, ask for documents and may close it. That isn't us being difficult. It keeps the licence that lets us operate in Bangladesh intact, and it keeps honest players protected.
Age and identity rule
You must be 18 or older to hold an account with us. We verify with a national ID, passport or driving licence that matches your registered name, and we close any account that fails that check.
How we apply the rule
Sign-ups are screened by age, device and location before betting opens.
What you should check
Read official government and regulator notices for the current rules where you live, and ask us before you deposit if anything is unclear. This page explains our policy, not the law itself.
How to ask a question
Email [email protected] or send a note through our contact form with your account ID. We reply in English, and identity questions go to the compliance desk the same working day.
POLICY CONTACT
Ask Our Legal and Account Team
A legal question deserves a real person, not a chatbot loop. Email [email protected] with your account ID and the nature of the query — an age check, a location block, a data request or a self-exclusion ask — and our compliance desk picks it up the same working day. Complex identity cases go straight to the team that handles documents, so you get one clear reply instead of three.
Players in Khulna use the same route as everyone else, and the contact form works when you would rather not open your mail app.
Email the compliance desk
Write to [email protected] from the address on your account so we can match your record quickly. Attach documents only through the secure upload link we send back.
Send the contact form
Our contact page takes the same requests in a browser form and timestamps each one on arrival. Handy on a shared phone where you don't want a mail trail.
Watch your account inbox
Replies and document requests land in your account inbox as well as your email. Check it after any verification step, because an unanswered request can hold a pending withdrawal.
DATA AND PRIVACY
See How gtbet Handles Your Data
Your data reaches us for two reasons: to prove you are who you say you are, and to move money in and out of your wallet. We store what identity checks require — ID images, address evidence, wallet numbers — in encrypted form, keep it for the window our licence and tax duties demand, then delete it.
Cookies do the dull work: holding your session, remembering your language, and showing us which pages load slowly. Clear them any time, though you will be signed out. Two-factor sign-in and device alerts sit on your side of the fence.
What we hold
Identity documents, bKash, Nagad or Rocket wallet numbers, deposit history and sign-in logs. We never store card numbers and we never ask for your mobile banking PIN or OTP by email.
How long we keep it
Records stay for the retention window our licence and Bangladesh tax rules require, then are deleted or anonymised. Ask us and we will tell you which category fits your account.
Cookies and tracking
Essential cookies keep your session alive; analytics tells us which lobby pages load slowly on mobile data. You can refuse non-essential ones in your browser without losing account access.
Security and changes
Switch on two-factor sign-in, then request a data correction or account closure at [email protected]. Every change goes through a document check, usually inside 48 business hours.
LEGAL QUESTIONS
Read the Answers Before You Register
These are the legal questions our support desk answers most often, written the way we would say them on the phone. If yours isn't covered, email [email protected] and we will reply in plain English rather than quoting clauses back at you.
Do I have to be 18 to use gtbet?
Yes. You must be 18 or older to open an account, deposit, bet or withdraw. We check age during identity verification and close any account that fails, returning the balance to the verified owner.
Can I bet on cricket and football in Bangladesh?
You can bet on cricket and football while you are physically in Bangladesh and may lawfully gamble under applicable local law. If a network or a trip puts you elsewhere, betting pauses until you return.
What happens if I open a second account?
Duplicate accounts are frozen during review, along with any linked wallet. Keep one account, keep the details accurate, and ask support to close a spare instead of opening another.
How do I take a break or stop playing?
Set a deposit limit, request a cooling-off period, or ask for self-exclusion from your account settings or by email. Self-exclusion blocks betting and deposits for the period you choose.
Who sees the ID documents I upload?
Only the verification team that checks age and address, plus auditors where the licence requires it. Files travel through an encrypted upload link, not as email attachments.
Is this page a substitute for legal advice?
No. It explains the conditions we apply, not the law in every case. For your own position, read official government and regulator notices or speak to a qualified adviser in Bangladesh.